Privacy notice

Who we are

VAO Energy Co., Ltd., registration 0105557090117, operates in Thailand. Our registered office is 142 Two Pacific Place, Room 2103, 21st Floor, Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

James Gisbourne handles privacy questions and requests at james@vaoenergy.com.

Information and purposes

We use the contact details, company and role information, subject and message you send to respond and manage the business relationship. Please avoid sending sensitive personal information.

Our form opens a draft in your email application. You must review and send it before VAO receives the enquiry; there is no automatic form submission. Name, email and subject are required to create the draft. Phone number, company, role and message are optional.

Grounds for using information

For ordinary business enquiries under Thai data-protection law, we rely on our legitimate interest in responding and communicating about our business, taking account of your interests and rights. Where you are personally a party to a contract, we may use information necessary to take steps you request or perform that contract. Legal obligations and the establishment, exercise or defence of legal claims can also require particular records.

We do not currently run email-marketing campaigns. You do not need to consent to marketing to receive a reply.

Providers and overseas processing

James receives enquiries at james@vaoenergy.com. Our main business email system is Microsoft 365, which handles email and attachments as part of that service. Your own email provider also handles messages you send.

The website is hosted using OpenAI’s Sites service. Google Maps and YouTube embeds can connect your browser directly to Google, including when an embed loads. Providers may receive connection information such as your IP address, browser information and interactions with their services, and may use cookies or similar technologies. You can contact us by email without using the embedded map or video.

These providers operate internationally, so their processing can take place outside Thailand. Their privacy information describes their own services: Microsoft, OpenAI and Google. Contact James for questions about the handling of your enquiry.

Retention

Our policy is to retain unsuccessful enquiries for 12 months after the last contact, then review them for deletion or anonymisation. James is the contact for this review.

If an enquiry develops into an active business relationship, relevant correspondence may be kept for that relationship and for legal obligations or claims. Disputes, investigations and legal holds may require longer retention. Contact James if you wish to ask about or request deletion of a particular record.

Your rights

Depending on applicable law and circumstances, you may request access, correction, erasure, restriction or portability, object to relevant processing and withdraw consent where used. Withdrawal does not affect prior lawful processing.

Email James at james@vaoenergy.com. We may verify your identity proportionately and will consider applicable exceptions and deadlines. You may complain to Thailand’s Personal Data Protection Committee or another competent authority where applicable.

Updates

We will update this notice when relevant services or data uses change. Effective date: 8 October 2026.